FAQ
Frequently Asked Questions
TAT (turn around time): Almost every item in my shop is made to order and has a 2-3 week turn around time. Very few items are ready to ship. Although I try to ship orders as quickly as possible, during the holidays most orders ship closer to the 3 week end of my TAT.
Business hours: I love what I do I'm so passionate about the items I create to share with you all. Lately I've been struggling with balancing my work time and my family time. I am a married mother of 4 autistic kiddos who are growing up insanely fast and because I work so much I'm missing out on way to much with them. I'm the 2nd oldest of four and am extremely close with my family. At this time I would like everyone to know that I will only be answering messages Monday - Friday.
I'm sure you all understand that the foundation of this crazy thing we call life our families.
Shipping: Once your order has shipped you will receive an email. If you have not yet received that email, your order has not shipped. Double check your spam folder!
I typically pack orders at night once my kiddos are in bed and they are picked up by USPS the following day.
USPS gets very busy around the holidays so if your package tracking has not updated, please be patient! I have no more info than what the tracking shows.
Restocks: Not all items will restock, As we head into the craziest tim of the year, items will sell out. Some will most WILL NOT!
Not only do I sell online but I also attend a lot of local events, almost every weekend from now until Christmas. If there's and item you ware looking for I highly suggest you snag it while you can. It breaks my heart to have to tell you guys items aren't restocking! I am a one women show and trying as hard as I can to make everyone happy.
Thank you for being the best customers ever. 🩵
Returns: We do not accept return or exchanges as each item is handmade to order. If there are any issues, defective or damaged items on delivery please reach out within 48 hours of delivery so we can evaluate the issue and make things right.